Terms and Conditions

Terms and Conditions

1. Definitions
  • The company shall mean Corptel a division of Corporate Direct (Europe) Ltd, whose company registration number is 2946493 and place of registrations England and Wales and registered office address is: 4-6 Commonwealth Close, Leigh Business Park, Leigh, WN7 3BD.
  • Goods shall mean the equipment, parts or services to be supplied by the company.
  • The customer shall mean the person or organisation purchasing or agreeing to purchase the goods from the company.
2. Prices
  • The prices on this web site are correct at the time of publication; however they may be subject to change without notice.   We will endeavour to inform the customer if there is a change in price.
  • Shall be payable without any deduction or set off.
  • VAT is chargeable at the rate ruling at the date of dispatch.
    The Corporate Direct (Europe) Limited VAT number is GB 864 4637 94.
3. Payment
  • Is normally required within 30 days from the date of dispatch unless otherwise agreed by a director of the company.
  • The company reserves the right not to give a credit account.
  • The company reserves the right not to dispatch goods for any customer with an overdue account.
  • The company reserves the right to charge interest on overdue balances and will set the rate of interest at the base rate + 8% until payment is made and without prejudice to any other rights available to the company in order to receive payment.
4. Carriage
Our standard carriage charge is £8.95 ex-VAT for shipments up to 25kg and part thereof. Goods are shipped on a standard next working day basis (9.00am till 5.30pm) and within the UK mainland only. For shipments to the Highlands and Islands and overseas please contact us for pricing and delivery options. Upon request we can also offer a guaranteed timed delivery service. 
All goods are insured by the company Corporate Direct (Europe) Ltd & all other subsidiary companies. whilst in transit until signed for in full by the customer.
The goods shall be at the customers risk at the time of delivery or installation or, if the customer has requested that he has arranged the collection of the goods, at his risk on the date that the company has notified the customer that the goods are ready for collection.
All goods insured whilst in transit to and from customers & foreign Suppliers premises.

5. Order Discrepancies/Cancellation
  • The customer is required to inspect the goods on receipt and to notify Corptel of any defects or complaints within 7 days.
  • Corptel reserves the right to refuse the return of any goods ordered in error. Such errors must be notified to Corptel within 7 days of receipt of goods.
  • No reasonable request to cancel an order will be refused by the company.
  • Goods of a specialist nature ordered by the customer cannot be cancelled without written consent by a company director.
  • The company reserves the right to charge a handling fee of up to 25% of the invoice amount if the goods have already been dispatched before cancellation is received by the company.
6. Returns
  • The customer is required to inspect the goods on receipt and to notify Corptel of any defects or complaints within 7 days.
  • In the event of receiving faulty equipment, please send the goods back to the address above, stating your name, telephone number, fault details and proof of purchase to our Returns Department.
  • Faulty goods ideally should be returned in original packaging, failing that, alternative protective packaging should be used to prevent further damage.
  • All goods returned must be in 'as new' condition, boxed in original packaging, complete with instruction books etc.
  • Cost of returning goods to be borne by the shipper.
7. Warranties
  • Each individual manufacturer offers warranties relating to their own product and they vary. The company endeavours’ to describe the type of warranty offered for each product. Full details on each individual item can be obtained upon request by the customer to the company.
  • Any misuse or abuse of goods by the customer will invalidate the warranty.
  • The company reserves the right to repair replace or credit faulty items at its discretion.
  • It is the responsibility of the customer to ensure the safe return of goods to the company at the customer's expense.
  • The company will ensure the safe delivery of replacement / repair goods to the customer at the company's expense.
  • Advance replacement goods will only be dispatched with the agreement of a company director and in which case it is the responsibility of the customer to ensure the safe return of goods to the company at the customer's expense.
8. Evaluation Goods
The company may agree at the customer's request to supply goods on a 14-day sale or return basis. If the goods are not returned to the company within 21 days from the date of dispatch and after request to do so from the company, then the company reserves the right to invoice the goods for immediate payment. In the event of the customer wishing to return the goods then it is the responsibility of the customer to ensure the safe return of goods to the company at the customer's expense. The goods must also be returned to the company in their original condition including all packaging, manuals etc.

9. Title
  • The company remains the owner of all goods supplied to the customer until such time payment has been received in full.
  • If the goods have been resold, the company's beneficial entitlement shall be attached to the proceeds of the resale and the company will claim the full purchase price of the proceeds received.
  • The company may for the purpose of recovering its goods enter upon any premises where they are stored and repossess the goods.
  • It is the customer's responsibility to ensure that all goods purchased from the company are fully insured against any eventuality including, but not limited to, fire, theft and flooding whilst on customer premises, until such time that goods are paid for in full.
10. Force Majeure
The company shall not be liable to the customer for any failure to perform its obligations due to any circumstances beyond its control (including without limitation strikes, lock-outs, industrial disputes, failure or power supply delays caused by British Telecommunications PLC or any other person, firm or company delays caused by any manufacture of goods, riots, civil disturbances, war or war-like activity, embargoes, fire explosion, flood or natural causes) and in such event the company may elect by written notice to cancel any agreement with the customer or elect that the time for performance shall be extended until such time as the company can reasonably effect performance.

11. Copyright
No part of this web site may be reproduced or transmitted in any form or by any means, or stored in any form of retrieval system of any nature without the written permission of a company director.

12. Disclaimer
Whilst every effort is made to ensure all details and information contained within this web site are correct the company cannot be held responsible for any omissions or errors that may occur. E & OE.

13. Law and Justification
  • When on selling goods, the customer must comply at all times with all the applicable laws and regulations.
  • These terms and conditions shall be governed and construed in accordance with English Law. In the event that by reason of court rules any action brought by the company against the customer is transferred to a court other than the Manchester Courts, the customer irrevocably consents to the transfer of such action back to the courts at Manchester.
14. Publication Disclaimer
Whilst every effort has been made to ensure that the illustrations and specifications of each product and service depicted within this web site are correct at the time of going to press.

15. Product Disclaimer
Corptel cannot be held responsible for any discrepancies that may occur within the specifications depicted within this web site. Certain manufacturers reserve the right to alter their specifications without notice. Corptel cannot be held responsible for any damages incurred as a result of inconsistencies within the specifications.

16. Online Trading
  • At its discretion Corptel shall provide you in a secure manner with a unique and exclusive password for use of specific parts of the web site. You are solely responsible for any use of or action taken under your password on this web site. You may not disclose your password to any third party (other than third parties authorised by you to use your account). If your password is compromised you must change your password.
  • Each company using this web site agrees to take all reasonable steps to cancel its employees access to this web site by revoking his/her password when he/she leaves the employ of that company. As a condition of this use, all registered users will also notify Corptel if they become aware of any loss or theft of their password.
  • Corptel shall provide a new unique and exclusive password and annul the old password upon request as soon as practicable and free of charge.
  • While Corptel has endeavoured to create a secure and reliable private site for its users, the confidentiality of any communication or material transmitted to/from Corptel via this site or email cannot be guaranteed. Accordingly, Corptel is not responsible for the security of any information transmitted via the Internet, and the user assumes sole and complete risk for using this web site.
17.  Telephone Calls
All telephone calls are monitored for training and security purposes.

18. Copyright and Trade Marks
Copyright © 2016 Corptel. All rights reserved. Trademarks and brands are the property of their respective owners. Corptel is a division of Corporate Direct (Europe) Limited. No part of this website may be reproduced or transmitted in any form or by any means, or stored in any form of retrieval system of any nature without the prior written permission of a company director.
"Agent Headsets" and logo is a registered trademark of Corptel. Prior to using this mark and logo written permission must be sought from a company director.

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