FREQUENTLY ASKED QUESTIONS
Please see below for a range of questions most frequently asked by our customers.Q. Can I try the product before I buy it?
If your question isn't answered below, call us on 01942 26 25 26 to speak to one of our advisors.
A. Yes, we have a standard 14 day trial period for the majority of our products, please contact our sales team for further details.
Q. What are the delivery charges?
A. All charges are standard within the UK and are equal to that charged by the carrier. In addition you can also request a pre 09:00, Pre 10:30 or Pre 12:00 deliveries for an additional cost. For deliveries to the highlands and outside of the UK, please call for a quotation.
Q. Do you ship internationally?
A. Yes we do ship worldwide, although you will need to request a quote from our sales team to as prices will vary dependant on destination.
Q. What bottom cable do I need for my headset?
A. As there are many different types of headsets and handsets available on the market each needing different connection types, we would recommend you calling our highly trained sales team where we will be happy to give you our expert advice and make sure you receive the right product to suit your needs.
Q. What is the difference between binaural and monaural?
A. Monaural is a single ear headset, ideal for users who wish to take a call whilst still being aware of what’s going on around them. Binaural is a double ear headset, this is great for users who need full focus on the call and do not wish to hear background noise in the office.
Q. What is sale or return?
A. This term is used in conjunction with the free 14 day trial. Basically it refers to the offer of trialing the product and upon satisfaction you would be invoiced for the product. If you were not happy you could return the product back to us in its original condition, including packaging. However, a credit account is required or payment prior to dispatch.
Q. What payment methods do you take?
A. Corporate Telecommunications accepts all major credit cards, debit cards, cash, cheque and balance transfers. There is also a 30 day credit account option upon satisfactory credit checks. All funds must be cleared for the product to be shipped.
Q. How will I know if the headset is compatible with my phone?
A. There are many variants of phones and headsets, to be certain of compatibility you can contact a member of our experienced sales team via email or telephone and they will confirm the best product combination to fit your needs.
Q. Can I pick a time to have my goods delivered?
A. Yes you can, we aim to get all products shipped on a next day delivery subject to availability, and additionally you can request a pre 09:00, Pre 10:30 and Pre 12:00 deliveries for an additional cost. All of these delivery times only include mainland UK as shipping times will vary for overseas shipments.
Q. Can I track my parcel?
A. Yes you can track your parcel, by logging into your account you can track all your orders. If you do not have a log in then you can contact our sales team who can help you with your query.
Q. How can I contact my account manager?
A. There are a few different methods to use for your convenience, either by landline, email or via our free live chat facility on our website.
Q. Can I look back at my previous orders?
A. Yes you can, as an additional benefit to our customers we have a full online account management system where you can see your order history, invoices, parcel tracking and saved shopping baskets. To apply for an account you can contact our sales team on Tel: 01942-262526.
Q. What would be the best wearing style if I wear glasses?
A. Headsets are generally designed to be comfortable for glasses wearers although we recommend using a sale or return if you are unsure.
Q. What is the difference between voice tube and noise cancelling?
A. Voice tube microphones transmit all sounds heard within a work space, it operates similar to a normal desk phone handset, if there is any background noise around you then that noise will be transmitted over the telephone. Noise cancelling reduces background noise, it is recommended that if you work in a call centre or a shared work space, then using a noise cancelling headset will increase the clarity between the caller and yourself.
Q. How do I get login details to my website account?
A. Account details can be obtained via our sales team.
Q. How do I open a trade account?
A. Either submit your details via our website or give our sales team a call who will be happy to help, our trade accounts are subject to satisfactory credit checks, so can take around 24 hours to set up before you can trade via the account system.
Q. Can I still place an order if I don’t open an account?
A. Yes, you can place an order through our website or either calling our sales team direct, however opening a credit account will give you access to additional benefits.